Registration for ISO/IWA 36- Guidelines for contactless delivery service

Digital process

Main workshops (online):
Meeting 1: March 22-25, 2021
Meeting 2: June 1-3, 2021

The Standardization Administration of the People’s Republic of China (SAC) invite all interested stakeholders to participate in an ISO International Workshop to develop of an ISO International Workshop Agreement (IWA).

The aim of this IWA is to improve transparency and understanding between consumers and delivery service providers (hereinafter referred to as couriers), in order to promote the transformation of service standards and operation models. Appropriate application of this document enables couriers to provide better value for consumers and reduce risk in the delivery service process. By improving quality, professionalism, ethical behavior and new technique of delivery service, this document is intended to enhance the effectiveness of the delivery industry and accelerate the development of the profession.

To confirm your participation in the workshops, please kindly register your information below.

If you have any questions, please contact Ms. Rachel Qiao;


First name *


Last name *


Organisation *


Position *


Country of residence *


E-mail *


1、Click here to review or download the ISO Code of Conduct

2、Click here to review or download the ISO/IEC Directives, Part 1 Supplement

3、Click here to review or download the invitation letter